Terms of Service

Agreement

By installing or using the Guardian Gaze WordPress plugin, or by accessing or using the Guardian Gaze Enterprise platform, you agree to these Terms. They form a contract between you (“you”) and GuardianGaze Limited, a company registered in England and Wales and a subsidiary of RedSecLabs Ltd (“we”, “us”). If you are accessing either product on behalf of an organisation, you confirm you have authority to bind that organisation.

These Terms cover both products. Sections marked Plugin apply to the WordPress plugin and its associated services; sections marked Enterprise apply to the security-ratings platform. Everything else applies to both.

Enterprise customers: where these Terms conflict with a signed order form, master services agreement or DPA, that signed document prevails. Contact [email protected] for your contract-specific terms.

The plugin licence (Plugin)

The Guardian Gaze WordPress plugin is distributed under the GNU General Public Licence v2 or later through WordPress.org. The GPL governs your rights to use, copy, modify and distribute the plugin code. These Terms govern the commercial services built on top of the plugin: licence validation, LLM analysis, the customer dashboard, and email reports.

The platform (Enterprise)

Guardian Gaze Enterprise provides a unified attack-surface monitoring platform covering application security, network security, domain and DNS, brand protection, cloud security, and compliance mapping. The service includes continuous scanning of attributed assets, scoring, dispute workflow, automated brand takedowns where applicable, and integrations as configured.

Account responsibility

You are responsible for maintaining the confidentiality of access credentials, for the activity of users you authorise, and, on the Enterprise platform, for the accuracy of asset attribution submitted to the platform.

Acceptable use

You agree not to:

• Use Guardian Gaze on sites you do not own or are not authorised to administer
• Attribute or scan assets you do not have authorisation to scan
• Attempt to circumvent licence validation or billing systems
• Use the service to attack, scrape, or reverse-engineer our infrastructure
• Use either product to facilitate any unlawful activity
• Resell access to the service without a separate written agreement or signed channel-partner agreement

Intellectual property

The platform, the scoring model and the content are owned by GuardianGaze Limited. The findings and ratings produced for your account are licensed to you for internal business use, including sharing with your vendors as part of the dispute workflow. Plugin code remains under the GPL as described above.

Service availability

Plugin. We aim for high availability but do not guarantee uptime for the free tier. Pro and Agency subscribers receive priority during incidents.

Enterprise. Target uptime, scheduled maintenance windows and service credits are governed by the customer order form.

Security disclaimer

Guardian Gaze is one layer of security. It does not guarantee that your site or your organisation will not be compromised. No security product can make that guarantee. We make commercially reasonable efforts to detect threats but do not warrant detection of all malware, vulnerabilities or exposures.

Confidentiality

Each party will protect the other’s confidential information with the same standard of care it applies to its own, and at minimum reasonable care. Customer asset inventory and findings are treated as customer-confidential.

Payment and refunds

Plugin. Paid plans are billed monthly or annually. Payments are non-refundable except where required by applicable law. You can cancel at any time and retain access until the end of your billing period.

Enterprise. Fees, billing frequency and payment terms are set out in the customer order form.

Term and termination

Plugin. You can cancel your subscription at any time. We may suspend or terminate accounts that violate the Acceptable Use section above. GPL rights to the plugin code are retained regardless of account status.

Enterprise. The default term is annual unless otherwise agreed in the order form. Either party may terminate for material breach not cured within the period stated in the order form. Data export is available post-termination per the order form.

Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, consequential or special damages.

Plugin. Our total liability to you is limited to the amounts you paid us in the 12 months preceding the claim.

Enterprise. Specific liability caps and carve-outs are detailed in the customer order form.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales.

Governing law

These Terms are governed by the law of England and Wales. Disputes will be resolved in the courts of London, United Kingdom, unless a different jurisdiction is specified in an Enterprise customer order form.

Changes to these Terms

We’ll notify you of material changes by email. Continued use after the effective date constitutes acceptance. If you disagree, you may cancel your subscription before the changes take effect.

Contact

Legal and contract questions: [email protected]. General questions: [email protected]. Privacy questions are handled separately, see our Privacy Policy.